Contact Us
This page tells you how to get in touch with the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs to a casino, a regulator or a support organisation. Most messages we receive relate to our research on the highest payout casinos not on GamStop — how we rank them, what the bonus terms really mean, and why a withdrawal has stalled.
What to send us, and what to send elsewhere
We are a research and comparison publisher. We do not operate casinos, hold player funds, process payments or have access to any account you hold with an operator. That shapes what we can usefully do.
- Send to us: corrections to a review, outdated bonus terms, a site you think we should assess, questions about how wagering requirements or payout percentages work, feedback on our ranking method, press or partnership enquiries.
- Send to the casino: account verification, missing deposits, pending withdrawals, bonus balances, closed accounts. Their support team is the only party that can act.
- Send to a regulator or ADR body: unresolved disputes with a licensed operator, after you have exhausted its own complaints procedure.
- Send to a support service: anything to do with gambling harm. Our responsible gambling page lists the organisations that can help, including GamCare, which runs the National Gambling Helpline.
Write to us through the contact form or email address shown on this page. Include the casino name, the date, and a screenshot or copy of the terms where relevant — vague reports are hard to verify, and we will not publish a claim we cannot check.
Reporting a problem with a payout or a bonus
Payout complaints are the most common thing readers raise, so it is worth setting out the sequence that actually resolves them.
- Complete identity verification (KYC) first. Most delayed withdrawals at offshore casinos are stuck on documents, not on refusal. Expect proof of ID, proof of address and, for larger sums, source-of-funds evidence.
- Check whether a bonus is still attached to the balance. Unmet wagering requirements freeze withdrawals, and bonus cashout limits can cap what is payable regardless of the balance shown.
- Raise a formal complaint in writing with the operator and keep the reference number. Note its stated response window.
- If the casino holds an overseas licence, escalate to that licensing authority or its named dispute service. Casinos not registered with the UK Gambling Commission are outside the British complaints and ADR system, so the protections differ — often significantly.
- Then tell us. We log payout disputes and factor patterns of them into our ratings, even though we cannot recover funds on your behalf.
How commercial relationships work here
Non Gamstop Casinos earns commission when a reader follows a link to a casino and opens an account. That funds the research. It does not buy a position, a rating or a favourable paragraph, and operators do not see reviews before publication. If you contact us believing a ranking looks bought, say so plainly — we would rather answer the question than have it hang over the site. Everything below reflects published offer terms as researched on 23 September 2026; promotions change, so check the operator's own terms before depositing.
Questions we get about the casinos we list
Readers usually name a specific brand when they write in. These are the three that come up most in payout-related questions, with the context we would give in a reply.
Betmica — the headline offer that raises the most queries
Betmica sits top of our list with an editorial rating of 10.0, largely because it combines a broad slots catalogue with a straightforward GBP account setup. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, and that number is exactly why our inbox fills up: a percentage that size is matched to a large qualifying deposit, and the cash value is theoretical for most players. Before claiming, check the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and whether winnings from free spins are capped. The limitation worth stating: headline figures of this scale almost always carry the strictest playthrough conditions on the page, and the effective payout on a bonus balance is lower than the raw percentage suggests.
Kikibet — sizeable spins package, currency to watch
Kikibet is rated 9.8 and appears here because its 350% up to 5,555 £ offer with 300 free spins is one of the more spin-heavy packages among the sites we track, which suits players focused on slot volatility rather than table games. Free spins usually carry their own wagering and a per-spin value, so 300 spins is not 300 chances at a jackpot. The drawback: readers have asked us about currency display inconsistencies on offshore sites generally, and where an account is not genuinely denominated in pounds, conversion costs quietly reduce what reaches your bank. Confirm the account currency at registration rather than after your first withdrawal.
Betninja — a flatter, more readable offer
Betninja, also rated 9.8, earns its place for the opposite reason to the two above: a £1,000 bonus and 100 free spins for all new players is a plainer structure, quoted in pounds, and easier to work out before you commit. That makes it a reasonable reference point when you are trying to judge whether a 500%-plus package is actually better value. Its limitation is scale — the ceiling is far lower than the packages at the top of the list, and players chasing high-volatility jackpot play may find the bonus exhausted quickly.
Comparing the headline offers at a glance
| Casino | Editorial rating | Advertised welcome offer | Offer currency |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 9.8 | 350% up to 5,555 £ + 300 free spins | GBP |
| Betninja | 9.8 | £1,000 bonus + 100 free spins | GBP |
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.8 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.7 | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 9.7 | 150% up to $2,000 | USD |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | GBP |
Ratings are our own editorial scores, not customer review averages. Offers shown are the operators' advertised terms; all are subject to wagering requirements, minimum deposits, game contribution rules and expiry dates set by the casino.
Money questions we can answer generally
We cannot see your account, but we can explain how the mechanics usually work at sites outside the GamStop scheme.
- Getting money in: debit cards are the most widely accepted route for UK players, with bank transfer, e-wallets and cryptocurrency offered by many offshore operators. PayPal is rarely available outside UKGC-licensed sites, so verify rather than assume. Minimum deposits commonly sit in the £10–£20 range but vary by site and by offer.
- Getting money out: withdrawals usually return to the method used to deposit. E-wallets and crypto tend to clear fastest once approved; card and bank payouts take longer. Every site applies its own daily, weekly or monthly withdrawal limits — check these before depositing a large amount.
- Fees and conversion: a euro- or dollar-denominated account means your bank or card issuer may apply a conversion charge on both directions. Over repeated deposits that cost adds up. Where a true GBP account is available, it is usually the cheaper option.
- Cashback and loyalty: offers such as Rivo's 25% cashback element are paid on losses over a defined period and often carry their own conditions. Loyalty schemes typically convert points at a fixed rate with separate wagering.
What these sites actually offer
If you are writing to ask whether a particular game type is available, the broad picture is consistent across the operators we list: slots dominate, including progressive jackpot titles where the prize pool builds across players; table games cover blackjack, roulette and baccarat in RNG form; and live dealer rooms stream the same tables with human croupiers. RTP and volatility differ by title, not by casino, so check the game information panel rather than relying on site-wide claims. Mobile play is browser-based at most of these brands. CoinPoker is the outlier in our list, built around poker and crypto play rather than a conventional slots lobby. Several operators also run a sportsbook beside the casino — pre-match and in-play markets, esports, accumulators, bet builders and cash-out — sometimes on a shared wallet, sometimes separately. Sports free bets carry minimum qualifying odds, often around 1.50 in decimal terms, which casino bonuses do not. Full assessments sit on our reviews of non GamStop casinos.
Who may contact us, and the legal position
This site is for adults aged 18 and over. We do not correspond with under-18s and we do not provide advice on circumventing a self-exclusion. GAMSTOP is the free national self-exclusion scheme covering operators licensed by the UK Gambling Commission in Great Britain; registration runs for six months, one year or five years and cannot be lifted early. The casinos covered here hold overseas licences — Curaçao is the most common — and are therefore outside that scheme and outside UKGC consumer protections, including its complaints and ADR routes. Accepting British customers is not the same as being authorised by the UKGC to serve them. Deposit limits, loss limits and account closure may be available at operator level, but they are not standardised. If you are registered with GAMSTOP and feel drawn to play anyway, blocking software and a conversation with GamCare's helpline are the more useful next steps. Our terms and conditions set out the basis on which this site is published, and our editorial background explains who is behind it.
Response times and what happens next
Messages are read by the editorial team, including Harry Elwood, who oversees payout research. Corrections are checked against the operator's published terms before anything is changed, and we will say so on the page when a material figure is updated. We do not forward reader details to casinos, and we do not pass on marketing enquiries as leads. If your message is about a stalled withdrawal, tell us the operator, the amount, the method and the date you requested it — that is what makes a pattern visible across readers, and patterns are what change a rating.
Common questions about contacting us
Can you get my withdrawal released?
No. We have no access to operator systems and no authority over player accounts. Only the casino can release funds, and only its licensing authority can compel it. We can explain the usual causes of a delay and log your report against the site's rating.
Will you recommend a casino if I ask you to?
We will consider any site readers raise, but inclusion follows research, not requests. Commission arrangements do not decide the order of our lists.
I am on GAMSTOP — can you help me find a site that accepts me?
We publish research on operators outside the scheme, and that information is available on the site. We will not give individual guidance on bypassing self-exclusion, and if your message suggests gambling is causing you harm, we will point you to GamCare and the National Gambling Helpline instead.
Do you publish reader complaints?
Not as named accounts. We use them in aggregate to inform ratings and to flag recurring issues such as verification delays or unexplained withdrawal limits.
How current is the information on your casino pages?
Offer details on this page were checked on 23 September 2026. Bonus terms change without notice, so treat the operator's own terms and conditions as the authority at the moment you deposit.
Before you write in
If your question is about which of these sites pays out best, the honest answer is that no casino guarantees a withdrawal and no bonus percentage tells you what you will actually receive. Compare the wagering multiple, the cashout cap, the withdrawal limit and the account currency — those four numbers decide more than the headline. Then, if something still does not add up, send us the detail and we will look at it.